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» General-Topic-Articles » Reading: "Are You Sure You Really Need Your Secretary?"
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| Are You Sure You Really Need Your Secretary? |
By:
NickyWalker |
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The hiring of a PA for lots of small businesses may cost too much and for a home-based business it’s usually completely uneconomical, but there is another alternative. With the increase of mobile technology and rapid expansion of the World Wide Web, lots decide to farm out some of or all of their incoming calls and hire a call answering service.
With the present days extremely competitive business world, businesses need to take full advantage of all sources of trade that comes along, but lots could be losing chances or potential sales and never know it. It is thought that around 80% of people put the phone down if he or she hears a voicemail message. So if a company is not able to answer their telephone calls and leaves it to the mercy of an answering machine, for every 10 possible callers, 8 could well be sourcing their business elsewhere to a competitor.
Lots of smaller sized businesses and particularly sole-traders benefit from the adaptability that using a telephone call answering service allows them, for lots in trades it means that they can be out servicing their clients whilst at the same time be sound in the knowledge that their calls are being seen to professionally, politely and quickly. An excellent plumber may not have the best phone manner, particularly if he has just taken his head from under a wash basin to pick up a call but by using a telephone call answering service the plumber can get on with what he knows best and service his clients.
Operators at virtual pa providers usually work in efficient teams of four or five so that they become familiar with each client. Upon taking a call he or she will follow on screen instructions on what information to collect ranging from callers name, contact telephone numbers, company names, reference codes- whatever the client needs to manage his or her company effectively. The operators can then either send the message to the small business or can act like a front desk PA and patch the call through.
For a tiny proportion of the price of a full time PA, the virtual PA deals with the caller in the correct manner.
About the Author:
Nicky has over 8 years know-how in http://www.toomanycalls.co.uk services. He's been employed for some of the leading companies in England and Scotland and now gives his time to helping new and start up enterprises. |
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